Contact Us Policy

Effective Date: 02..02.2025

At Unwindflow, we welcome your questions, feedback, and inquiries. This Contact Us Policy explains how you can reach us, what you can expect when you do, and how we handle the information you provide.

How to Contact Us

We currently offer online communication only (no office visits or in-person consultations). You can contact us by:

  • Email: contact@unwindflow.com

  • Website Contact Form: form

For privacy and security, we do not accept business inquiries via personal social media accounts, text messages, or direct messaging apps.

Our Commitment to You

We aim to respond to all inquiries in a timely and professional manner.

  • Response Time: We typically reply within 24–48 business hours (Monday–Friday).

  • Office Hours: [ Mon–Fri, 9 AM – 5 PM EST].

  • Urgent Matters: If your inquiry is time-sensitive (e.g., related to a scheduled session or retreat), please include "Urgent" in the subject line.

In-Person Services

We do not accept in-person coaching clients or walk-ins. The only in-person services we offer are scheduled retreats. Details and registration for retreats will always be available through our website.

Information We Collect

When you contact us, we collect the information you provide (name, email address, and message content). This helps us:

  • Respond to your inquiry

  • Provide support related to your session, retreat, or coaching program

  • Improve our services

We will never sell your information to third parties.

Privacy & Data Rights

We handle your data in compliance with applicable privacy laws, including GDPR and CCPA.

  • Data Access & Deletion: You may request to see, update, or delete any personal information we hold about you by emailing us at contact@unwindflow.com.

  • Consent: By using our contact form or emailing us, you consent to the collection and use of your information for the purposes stated above.

  • Security: We take reasonable measures to protect your data from unauthorized access or disclosure.

For more details, please review our Privacy Policy link.

Limitations

Our contact channels are for:

  • Booking, rescheduling, or canceling sessions

  • Questions about services, programs, or retreats

  • General inquiries and feedback

We cannot provide full coaching sessions, medical advice, or crisis support via email or contact form.
If you are experiencing a mental health emergency, please contact your local helpline or emergency services.