Privacy policy
Unwindflow collects only what it needs to reply to you and hold your sessions well: the name, email address, phone number, and message you send through the enquiry form, plus any notes agreed during a session.
How your information is used
To respond to your enquiry, arrange and deliver sessions, keep brief practice records, and, only if you opt in, send occasional newsletters. Your details are never sold, rented, or shared for marketing.
Where it is stored
Enquiries and session notes are held in access-controlled accounts, protected by strong passwords and two-factor authentication. Sessions run on Zoom and are not recorded unless you ask for a recording in writing.
How long it is kept
Enquiries that do not lead to sessions are deleted within twelve months. Client records are kept for as long as needed for continuity of care, then securely deleted.
Your rights
You can ask at any time for a copy of what is held about you, for corrections, for deletion, or for newsletters to stop. Email contact@unwindflow.com and it will be actioned within 30 days.
Terms of service
Booking and payment
Every engagement begins with a free 15-minute discovery call on Zoom. Paid sessions are confirmed once payment is received, and your slot is held for you from that point.
Rescheduling and cancellation
Give at least 24 hours' notice and your session moves at no cost. Cancellations inside 24 hours, or missed sessions, may be charged in full. If a session has to be moved from this side, you will be offered a new time or a full refund.
Your part in the work
Sessions are collaborative. You choose what to share, you can pause or stop at any point, and you are asked to attend from a private, quiet space where you feel safe.
Confidentiality and its limits
What you share stays confidential. The only exceptions are where there is a serious risk of harm to you or someone else, or where disclosure is required by law.
Content and materials
Session frameworks, recordings, worksheets, and website content belong to Unwindflow and are shared for your personal use only.
Therapeutic disclaimer
Unwindflow offers gentle nervous-system and subconscious-mind clearing work. It is complementary support, not medical care, psychiatric treatment, or a substitute for therapy, diagnosis, or prescribed medication.
No specific outcome is guaranteed. Many clients feel a meaningful shift within a single session, and that is an observation from practice rather than a promise. Nothing here should be read as a clinical claim.
If you are in crisis, or at risk of harming yourself or someone else, please contact your local emergency service or a crisis line straight away. Continue any care you are receiving from your doctor or therapist, and tell them about this work if it helps.
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